Income Services Manager
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Leeds Federated is a housing association with around 4,300 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.
This is an exciting opportunity for an Income Services Manager to join our Customer Services team. The main purpose of this role is to manage and oversee the overall approach to income management and financial inclusion to ensure customers receive high quality services.
Your main responsibilities will include:
- Leading and managing the delivery of high-quality income management and financial inclusion and support services to meet performance targets and assist in the delivery of the department’s, strategic and operational objectives
- Oversee our Rent and Service Charge lead who will work collaboratively with our customers, colleagues and Stakeholders to drive continued improvement with rent and service charges
- Monitoring, supporting, training and motivating a team of staff to deliver income management and financial inclusion and support services ensuring high levels of customer service are given to customers and colleagues
- Overseeing and managing processes relating to income management and financial inclusion to ensure debt to the Association is minimised and the Association’s policies are consistently applied
- Providing advice, expertise and guidance on best practice in respect of income management and financial inclusion policies and procedures
- Maintaining strong commercial and financial awareness
- Delivering excellent customer service and achieving high levels of customer satisfaction, tenancy and neighbourhood sustainability
Our ideal candidate will:
- Have experience of working in a role focused on the collection of rental income or credit control
- Proven leadership and management experience
- Good knowledge of income management policy and practise
- Experience of using data to diagnose business performance issues
In return
As well as a competitive salary we can offer you:
- Agile working environment
- 30 days annual leave
- DC pension schemes
- Cycle to Work Scheme
- Health cash plan
The closing date for this role is 12 noon 18 August 2023
Interviews will take place on: 4 September 2023
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
The Company
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.
Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Working For Us
Management Team
Benefits
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